I Received a Complaint About My Cat

Are you a cat owner? 

You have received a complaint about your cat(s). 

  • Are your cats sterilised?
  • Are your cats kept strictly indoors?
  • Do you exercise good hygiene and cat litter box practices?

If you answered no to any of the above, you will need to take immediate measures to safeguard your cat. 

  • If you have difficulties sending your cats for sterilisation, we have a low income pet cat sterilisation scheme.
  • Install meshing on your gate and windows and retrain your cat to be an indoor cat.
  • If you have too many cats, do put some of them up for adoption after they have been sterilised. 
  • Please do not abandon your cats as that will cause their suffering. 
  • Surrendering to AVA leads to a high chance that they will be put down. 

If you have adhered to the above and still received a complaint, think back to whether there are other issues you may have with your neighbour that has led to the complaint. You can seek your MP's assistance on the grounds that the complaint is baseless and unjust. You can also seek mediation at the Community Mediation Centre to resolve non-cat-related disputes to reach an amicable solution with your neighbour that safeguards your cats. 

Contact info@catwelfare.org to discuss your options when faced with a complaint. 

Are you a community cat feeder? 

You have received a complaint about your community cats.

  • Are the community cats sterilised? 
  • Do feed responsibly away from high traffic areas and along stairways and corridors?
  • Do you clean up after feeding?

If you answered no to any of the above, you will need to take immediate measures to adhere to the responsible cat feeding guidelines. 

  • Ensure that all your cats are sterilised. The Stray Cat Sterilisation Programme provides free sterilisation for community cats.
  • Change your feeding location to a low traffic part of your void deck or neighbourhood. 
  • Stop feeding along corridors, at stairwells and near lift lobbies. 
  • Never feed upstairs, luring cats to roam the corridors. 
  • Always put food on a piece of paper orplate instead of directly on the floor
  • Always clean up after feeding. You have up to 2 hours to clean up before NEA considers it as littering.
  • If you want to keep a bowl of water out for the cats, mark it as "Changed Daily" and ensure that the water in the bowl is always clean.

If you have adhered to the responsible cat feeding guidelines and still received a complaint, document your feeding process and seek your MP's assistance on the grounds that the complaint is baseless and unjust. 

Contact info@catwelfare.org to discuss your options when faced with a complaint.